Refund Policy

Fixable is sold in three places, and the seller is not the same in all of them. Find the one that applies to you.

• On this website: the seller is Paddle.com Market Ltd, acting as merchant of record for Fritz Tech. Section 2 applies.
• In the iPhone or iPad app: the seller is Apple. Section 3 applies.
• In the Android app: the seller is Google. Section 3 applies.

Fourteen days, no reason needed. Write to us within 14 days of a charge and we refund it in full. You do not have to explain why, and you do not have to have stopped using the app.

Every plan starts with a 3 day free trial. Nothing is charged during it. If you cancel before it ends there is no payment to refund, so most people never need this page.

Refunds go back to the card or account you paid with, usually within 5 to 10 working days depending on your bank. A refunded subscription ends at once.

Your statutory rights are not affected. Consumers in the EU and the UK have a right of withdrawal for digital services, and this policy sits on top of it rather than replacing it.

We cannot refund these, because we never received the payment. Apple and Google are the sellers and they process refunds under their own policies.

• Apple: reportaproblem.apple.com
• Google Play: Google Play refund request

If they turn you down and you think that is wrong, write to us anyway. We cannot move their decision, but we can tell you what we see on our side.

Cancelling stops the next payment. It does not refund the last one, and it does not cut your access short: you keep Pro until the period you already paid for runs out.

• Bought on the website: use the link in your purchase confirmation email from Paddle, or write to us and we will do it.
• iPhone or iPad: Settings, your name, Subscriptions.
• Android: Google Play, Payments and subscriptions.

Cancel at least 24 hours before a renewal date. A renewal that has already been charged is a charge, and then section 2 or 3 applies.