Privacy Policy

The responsible party for data processing in connection with this app is:

Email: [email protected]

If you have any questions about this Privacy Policy or your personal data, please contact us at the email address above.

Account Information:

• Email address (required for account creation)
• Username (chosen by you)
• Password (encrypted, never stored in plain text)
• Profile picture (optional)

Usage Data:

• Repair projects you create (titles, descriptions, categories)
• Images you upload for AI analysis
• Chat messages with the AI assistant
• Progress, achievements, and XP earned
• App usage patterns and feature interactions

Technical Data:

• Device type and operating system
• App version
• Crash reports and error logs (anonymized)

We use your information to:

• Provide AI-powered repair assistance and generate instructions
• Save and synchronize your repairs across devices
• Process subscription payments through Apple
• Send important account notifications (password resets, etc.)
• Improve our AI models and app experience
• Analyze usage patterns to enhance features
• Maintain app security and prevent abuse
• Comply with legal obligations

Fixable uses the following third-party services to operate:

• Supabase (supabase.com) - Secure database and user authentication
• OpenRouter / Claude AI (anthropic.com) - AI-powered repair analysis
• RevenueCat (revenuecat.com) - Subscription management
• Apple App Store - Payment processing

Each of these services has their own privacy policies. Your data may be processed on servers located outside of Switzerland and the European Union. We only share the minimum data necessary for these services to function.

Fixable contains affiliate links to third-party retailers:

• We are a participant in the Amazon Associates Program
• When you click on affiliate links, the retailer may collect information about your visit
• We do not receive personal information about your purchases
• We only receive anonymized commission data

Third-party retailers have their own privacy policies. We encourage you to review the privacy policy of any site you visit through our affiliate links.

We retain your data for as long as your account is active or as needed to provide services.

When you delete your account:

• Your profile and personal information are deleted immediately
• Your repair projects and uploaded images are permanently deleted
• Chat messages are permanently deleted
• Anonymized usage statistics may be retained for analytics
• Backup copies are deleted within 30 days

Some data may be retained longer if required by law or for legitimate business purposes.

The Fixable app does not use cookies. We use minimal analytics to understand app usage and improve our service. We do not engage in advertising tracking or share data with advertisers.

Fixable is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected], and we will delete such information.

Your data may be transferred to and processed in countries other than your own, including the United States and European Union. These countries may have different data protection laws. By using Fixable, you consent to these transfers. We ensure appropriate safeguards are in place for international data transfers.

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Your continued use of Fixable after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically.