Privacy Policy

The responsible party for data processing in connection with this app is:

Email: support@fixable-app.com

If you have any questions about this Privacy Policy or your personal data, please contact us at the email address above.

Account Information:

• Email address (required for account creation)
• Username (chosen by you)
• Password (encrypted, never stored in plain text)
• Profile picture (optional)

Usage Data:

• URLs you import (YouTube, TikTok, Instagram, Reddit, websites)
• Repair guides generated from imported content
• Chat messages with the AI assistant
• Photos you take or pick from your gallery to describe a problem
• App usage patterns and feature interactions

Your Appliances:

• Appliance details you enter or that we read from a type plate photo: brand, model, serial number, purchase date and warranty length
• Photos of type plates and of your appliances
• Operating manuals you upload, or that we fetch on your behalf from a link you choose, together with the text we extract from them. A manual is stored for your account only, is never shared with other users and is never shown publicly
• Your questions about a specific appliance, our answers, and any photos you attach to them

Technical Data:

• Device type and operating system
• App version
• Crash reports and error logs (anonymized)

We use your information to:

• Provide AI-powered repair assistance and generate instructions
• Save and synchronize your repairs across devices
• Find the operating manual for your appliance and answer questions about that specific model
• Remind you before an appliance warranty runs out
• Process subscription payments through the Apple App Store, the Google Play Store, or Stripe when you subscribe on this website
• Send important account notifications (password resets, etc.)
• Improve our AI models and app experience
• Analyze usage patterns to enhance features
• Maintain app security and prevent abuse
• Comply with legal obligations

Fixable uses the following third-party services to operate. Each one is named with what it actually receives, not just with its name:

• Supabase (supabase.com) - Database, user authentication and image storage. Your account, your repairs and the photos you upload live here.
• Railway (railway.app) - Our backend. It downloads an imported video, extracts frames and obtains transcripts, and since July 2026 it also relays every AI request the app makes, so that no AI key is ever shipped inside the app.
• OpenRouter (openrouter.ai) - A routing layer. It receives our AI requests and forwards them to a model provider. It does not generate the guides itself.
• Anthropic (anthropic.com) - The AI provider that currently generates the repair guides and the chat answers, reached through OpenRouter. If it is unavailable, OpenRouter may serve the same request from another provider.
• fal.ai (fal.ai) - Generates the illustrated header image for a repair from its title, category and diagnosis text.
• Supadata (supadata.ai) - TikTok and Instagram transcript extraction.
• Exa (exa.ai), reached through OpenRouter - Web search used only to locate the operating manual for an appliance. It receives the brand and model you entered, never your account details.
• TypeSafe AI (typesafe.ai), reached through OpenRouter - Answers short yes/no and multiple-choice questions about text for us: which PDF on a manufacturer's page is the operating manual, whether a manual belongs to your appliance's model, and whether an imported link is a repair or how-to video. It receives the text of the manual, the title, channel and start of the transcript or page text of the imported link, and the brand and model of the appliance, never your account details.
• Appliance manufacturers - When a manual is fetched for you, our server requests that file directly from the site you or the search selected. The manufacturer sees our server, not you.
• Amazon Product Advertising API (amazon.com) - Receives the tool and part search terms taken from a generated guide so we can show you buying links. This happens on our server and is separate from the affiliate links you click yourself, described in Section 5.
• PostHog (posthog.com) - Product analytics: which screens are opened, which features are used.
• RevenueCat (revenuecat.com) - Subscription management across iPhone, Android and the web.
• Stripe (stripe.com) - Payment processing and merchant of record for subscriptions bought on this website. Receives your email address and your payment details. We never see or store your card number.
• Vercel (vercel.com) - Hosting for this website and for the web app. Processes connection data, including your IP address.
• Google Analytics (google.com) - Measures how this website is used. Sets cookies, see Section 10.
• Upstash Redis (upstash.com) - Caches generated repair guides for up to 30 days, so that a guide someone already requested does not have to be generated again.
• Apple App Store - Payment processing (iOS).
• Google Play Store - Payment processing (Android).

Each of these services has their own privacy policies. Your data may be processed on servers located outside of Switzerland and the European Union. We only share the minimum data necessary for these services to function.

Fixable contains affiliate links to third-party retailers:

• We are a participant in the Amazon Associates Program
• When you click on affiliate links, the retailer may collect information about your visit
• We do not receive personal information about your purchases
• We only receive anonymized commission data

Third-party retailers have their own privacy policies. We encourage you to review the privacy policy of any site you visit through our affiliate links.

We retain your data for as long as your account is active or as needed to provide services.

When you delete your account:

• Your profile and personal information are deleted immediately
• Your repair projects and uploaded images are permanently deleted
• Chat messages are permanently deleted
• Anonymized usage statistics may be retained for analytics
• Backup copies are deleted within 30 days

Some data may be retained longer if required by law or for legitimate business purposes.

This website sets cookies. Google Analytics sets _ga and _ga_BRLPQFX2CS to measure how many people visit and which pages they read. The web app at /app additionally sets a PostHog cookie and keeps a matching entry in your browser's local storage, so that a session can be recognised from one page to the next. The iPhone and Android apps use no cookies at all.

None of this is advertising. We run no advertising trackers, we do not build advertising profiles, and we do not sell or share your data with advertisers. You can clear or block these cookies in your browser settings at any time and the site keeps working.

Fixable is not directed at children. Our Terms of Service set a minimum age of 16, or 13 where local law allows it and a parent or legal guardian agrees on the child's behalf. We do not knowingly collect personal information from anyone younger, and if we learn that an account belongs to someone younger we delete the account and its data. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@fixable-app.com, and we will delete it.

Your data may be transferred to and processed in countries other than your own, including the United States and European Union. These countries may have different data protection laws. By using Fixable, you consent to these transfers. We ensure appropriate safeguards are in place for international data transfers.

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Your continued use of Fixable after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically.